Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag your experience with a crypto casino we cover? We'd like to hear from you. This page explains how to reach us and what we can (and can't) help with.

How to reach us

The best way to contact the Best Crypto Casinos team is by email at [email protected]. We read every message and aim to reply within a couple of business days, though busy periods can mean a slightly longer wait.

When you write in, it helps to include:

• The name of the casino your question relates to, if applicable
• Whether your enquiry is about a review, a bonus offer, or the site generally
• Any relevant screenshots or details, if you're reporting an issue with an operator

What we can help with

We're an independent comparison and review site, not an operator, so our team can't access your casino account, process a withdrawal, or resolve a dispute over a deposit or bonus directly with a site. What we can do is:

• Correct factual errors in a review or an offer's stated terms
• Update information that's gone out of date, such as a change to supported coins or licensing
• Take feedback on your real experience with a listed casino, which feeds into how we assess it going forward
• Answer general questions about how we rank sites or how crypto casino play works

For anything specific to your own account — a stuck withdrawal, a KYC request, or a bonus dispute — you'll need to contact that casino's own support team directly, since they hold your account details and we do not.

Questions about VPN use and access

A common reason readers get in touch is uncertainty around using a VPN to reach an offshore crypto casino, particularly from a state with restrictive gambling laws. We can explain in general terms how VPN-friendly casino access typically works and what to weigh up, but we can't advise you on bypassing a specific site's geoblocks, verification checks, or a state's gambling restrictions. Those are decisions with legal implications only you and your own state's rules can settle — if you're unsure where you stand, it's worth checking your state's current gambling laws or speaking with a legal professional before you play.

Before you write in about a specific casino

If your query relates to one of the operators we cover — such as BetPanda, CoinCasino, Cryptorino, or any other site in our rankings — it's worth checking our full write-ups first, since many common questions about coin support, bonus terms, or payout speed are already answered there. Our Non GamStop Casinos UK page may also be useful if you're comparing options outside the US, and our Responsible Gambling page covers tools and support if gambling has stopped feeling fun.

Responsible gambling and support resources

If you or someone you know is struggling to control their gambling, help is available through the National Problem Gambling Helpline at 1-800-GAMBLER. This is a free, confidential service. Please note that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated US operators, so it's worth building your own limits before you play. Our Responsible Gambling page has more on the tools available and how to use them.

A quick word on who we are

You can read more about our review process and the team behind Best Crypto Casinos on our About Us page. Our terms of use, including disclosures around how the site earns revenue, are set out in full in our Terms and Conditions.

Eligibility reminder

This site and the casinos it reviews are intended for adults only — 18 or 21 and over depending on the operator and your state's minimum age for gambling. If you're contacting us with a question about eligibility in your specific state, we're happy to point you toward general information, though you should always confirm current rules with your own state authority before playing at any offshore site.